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Market Research

Knowl­edge of your mar­ket is pow­er. If you’re new to the space, look­ing to grow, or sim­ply ask­ing what you could be doing dif­fer­ent­ly to meet your goals, get­ting insights into your cus­tomers, mar­ket oppor­tu­ni­ties, or the com­pe­ti­tion can be help­ful in your endeavors.

Data to Guide Direction

Investing in a better understanding of your market helps you and GRAYBOX make better decisions for how best to accomplish your goals.

Market research is a sliding scale and there's no one right answer regarding how much of it you should do as a business. It's both fundamental to making smart sales and marketing decisions, but also something that never ends as process. As your market changes, you need to understand how it's changing the ground you're standing on as a business.

GRAYBOX embarks on some degree of market research in every new engagement to ensure we have an understanding of the marketplace your company lives within. We have client-partners in a wide variety of industries and gaining expertise on each is necessary in order for us to be great partners of the companies we work with. In addition to a more inward-focused understanding of your overall brand strategy and position within the marketplace <>, we need a sound understanding of the world that you live in every day.

As part of our market research initiatives, GRAYBOX always starts with secondary research to get a sense of what the market is like, trends people are seeing, and the opportunities for growth within it. This also affords us the opportunity to validate what we're hearing from you with what we're seeing in the market, which helps drill down in potential gaps in knowledge that can be filled.

The qualitative data gathered in talking directly with your customers or potential customers is unmatched in putting a face and name to market research. GRAYBOX can be an objective third party in teasing out what your customers think of where you are as a company and/or the areas that you should focus on more. Are there opportunities you're missing? Is there a new competitive player that has started to go after your customers? They may not tell you because you haven't asked, but we can gather the information and feed it back to you to help drive decisions around new opportunities for the business.

Additionally, if a client-partner is entering a new market, we can seek out potential customers and engage them in a dialog that serves to both gain knowledge about the kinds of things they value, but also establish potential contacts to support future research or testing efforts. Paired with a core of current customers you've solicited some feedback from, these folks can act as a core group of influencers and/or beta testers that act as a sounding board going forward.

The end deliverable in a market research effort can take many forms, including long-form written documentation, tabulated and categorized quantitative customer feedback data, and summarized deck for your C-suite or ownership. It's about knowing the intended audience and delivering something that will be valuable for your team and ours.

Pri­ma­ry Research

Talk­ing to your cus­tomers and poten­tial cus­tomers can be valu­able insight to your under­stand­ing of what they’re look­ing for and whether or not your prod­ucts or offer­ings align with what exact­ly they’re look­ing for.

Sec­ondary Research

GRAY­BOX lever­ages third-par­ty sources to pull togeth­er data to sup­port an under­stand­ing of your mar­ket, trends, and where the areas of largest oppor­tu­ni­ty are.

Dig­i­tal Land­scape Analysis

Look­ing broad­ly at the dig­i­tal land­scape puts into per­spec­tive who else you should be look­ing at beyond your direct com­pe­ti­tion so that you’re reach­ing for the right goals con­sid­er­ing your cus­tomers’ attention.

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