If another company designed and/​or built your current site, know that we regularly adopt these sites like they are our own. We also offer Holistic Maintenance Plans that provide ongoing, consistent attention to maintain and grow your website.

Website Onboarding / Adoptions

GRAYBOX believes in Adoptions — we frequently get the opportunity to support and maintain websites that we didn't originally plan, design or build.

Other agencies call this unconventional, as there are always landmines somewhere in the store that we don't know about, but we believe that adoptions are a critical way for your business to get the most out of your original investment in your site.

Moreover, your site is never really ever done — it requires constant updates, patches, redesigns, and refactoring to stay relevant to your customers and the market trends anyway; it would be wasteful to throw it all out when everything is constantly being remodeled.

To staff our support team, we have dedicated resources that are always available just in case you need something urgently.

Ongoing Holistic Maintenance

Ongoing website support is focused on proactive, holistic website maintenance within defined support tiers and flat-fee support cases, which allows GRAYBOX to provide comprehensive services consistently, with more predictable costs.

With our monthly holistic maintenance services, we provide the following:

• Hosting Management - we manage your hosting relationship so you don’t have to; everything from uptime monitoring, to SSL certificates, and regular backups.
• Application/Site Management - we ensure you have visibility into CMS patches and we can patch the site with regularity.
• User Experience - monitoring and automated alerts/testing so that your users are able to effectively engage with your website’s features.
• Site Changes - we can easily tackle minor site updates, including on-page styles, layouts, and new features.
• Content Updates - we can make hands-on-keyboard edits within the CMS, including text, images, and videos.
• Technical SEO/Marketing - your analytics are critical to measuring your success; our team ensures Google Analytics is recording data and that you have visibility into overall site performance regularly.
• Help with Compliance - we think about things like ADA and GDPR, so you don’t have to.
• Business Goals & Reporting - we can partner with you to make sure we understand where your business is at and can communicate with your team regularly.

The breadth and depth within the above categories will depend on which one of our maintenance plans you’re on. They break down as follows:

• Level 1: You Can Email/Call Us
• Level 2: Monitoring & Ready to Work
• Level 3: We Take Care of It: Basic
• Level 4: We Take Care of It: Comprehensive