Ongoing Website Support / Site Adoptions
If another company designed and/or built your current site, know that we regularly adopt these sites like they are our own. We're happy to provide support, maintenance and feature improvements for sites that we didn't originally build.
Ongoing Support from the Website Experts
We're always here for you, even if we didn't design and build your site originally. We have a dedicated support team to make sure your site stays up, is secure and that every user has a great experience.
GRAYBOX believes in Adoptions — we frequently get the opportunity to support and maintain websites that we didn't originally plan, design or build.
Other agencies call this unconventional, as their are always landmines somewhere in the store that we don't know about, but we believe that adoptions are a critical way for your business to get the most out of your original investment in your site.
Moreover, your site is never really ever done — it requires constant updates, patches, redesigns, and refactoring to stay relevant to your customers and the market trends anyway; it would be wasteful to throw it all out when everything is constantly being remodeled.
To staff our support team, we have dedicated resources that are always available just in case you need something urgently. Our support team does proactive maintenance and monitoring when they aren't fixing something critically, but in case you need them we can fix most revenue-blocking or reputation-damaging critical issues within a day, or up to 5-days if it's not hurting your reputation or bank account.
This level of ongoing support is one of the most popular options with all of our client-partners as it keeps them safe, secure and taken care of.
Support When You Need It
There are no fees or charges for us to be on record as your support team. Just call, email, text, slack or message us when you need us and we’ll get it fixed. It’s your on-demand team.
We stay on top of the latest trends, updates, patches and security issues that might impact both your hosting or your application layer. We then alert you if anything needs to be fixed before it becomes a crisis.
Dedicated Team, Here to Help
We have a dedicated support team that is already available and here to help. Critical issues are resolved same day, and non-critical issues are resolved within a week.