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Ongoing Store Support / Ecommerce Adoptions

If anoth­er com­pa­ny designed and/​or built your cur­rent store, know that we reg­u­lar­ly adopt these stores like they are our own. We’re hap­py to pro­vide sup­port, main­te­nance and fea­ture improve­ments for stores that we did­n’t orig­i­nal­ly build.

Ongoing Support from the Ecommerce Experts

We're always here for you, even if we didn't design and build your store. We have a dedicated support team to make sure your store stays up, is secure and that you can make every sale.

GRAYBOX believes in "adoptions" — we frequently get the opportunity to support and maintain ecommerce stores that we didn't originally plan, design or build.

Other agencies call this unconventional, as their are always landmines somewhere in the store that we don't know about, but we believe that adoptions are a critical way for your business to get the most out of your original investment in your store.

Moreover, your ecommerce store is never really ever "done" — it's requires constant updates, patches, redesigns, and refactoring to stay relevant to your customer and the market trends anyway; it would be wasteful to throw it all out when everything is constantly getting remodeled anyway.

To staff our support team, we have dedicated resources that are 100% available just in case you need something urgently. Our support team does proactive maintenance and monitoring when they aren't fixing something critically, but in case you need them we can fix most revenue-blocking or reputation-damaging critical issues within a day, or up to 5-days if it's not hurting your reputation or bank account.

This level of ongoing support is one of the most popular options we have with all of our client-partners as it keeps them safe, secure and taken care of.

Sup­port When­ev­er You Need It

There are no fees or charges for us to be on record as your sup­port team. Just call, email, text, slack or mes­sage us when you need us and we’ll get it fixed. It’s your on-demand team.

Proac­tive Monitoring

We stay on top of the lat­est trends, updates, patch­es and secu­ri­ty issues that might impact both your host­ing or your appli­ca­tion lay­er. We then alert you if any­thing needs to be fixed before it becomes a crisis.

Ded­i­cat­ed Team, Here to Help

We have a ded­i­cat­ed sup­port team that is already avail­able and here to help. Crit­i­cal issues are resolved same day, and non-crit­i­cal issues are resolved with­in a week.

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