Ongoing Store Support / Ecommerce Adoptions
If another company designed and/or built your current store, know that we regularly adopt these stores like they are our own. We're happy to provide support, maintenance and feature improvements for stores that we didn't originally build.
Ongoing Support from the Ecommerce Experts
We're always here for you, even if we didn't design and build your store. We have a dedicated support team to make sure your store stays up, is secure and that you can make every sale.
GRAYBOX believes in "adoptions" — we frequently get the opportunity to support and maintain ecommerce stores that we didn't originally plan, design or build.
Other agencies call this unconventional, as their are always landmines somewhere in the store that we don't know about, but we believe that adoptions are a critical way for your business to get the most out of your original investment in your store.
Moreover, your ecommerce store is never really ever "done" — it's requires constant updates, patches, redesigns, and refactoring to stay relevant to your customer and the market trends anyway; it would be wasteful to throw it all out when everything is constantly getting remodeled anyway.
To staff our support team, we have dedicated resources that are 100% available just in case you need something urgently. Our support team does proactive maintenance and monitoring when they aren't fixing something critically, but in case you need them we can fix most revenue-blocking or reputation-damaging critical issues within a day, or up to 5-days if it's not hurting your reputation or bank account.
This level of ongoing support is one of the most popular options we have with all of our client-partners as it keeps them safe, secure and taken care of.
Support Whenever You Need It
There are no fees or charges for us to be on record as your support team. Just call, email, text, slack or message us when you need us and we’ll get it fixed. It’s your on-demand team.
We stay on top of the latest trends, updates, patches and security issues that might impact both your hosting or your application layer. We then alert you if anything needs to be fixed before it becomes a crisis.
Dedicated Team, Here to Help
We have a dedicated support team that is already available and here to help. Critical issues are resolved same day, and non-critical issues are resolved within a week.